Device Warranty
BluLateral offers a 30 day no questions asked return policy and a 12-month manufacturer defect warranty.
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If you experience issues with your BluLateral devices within the first 12 months of ownership, Please contact us to arrange a return. Most cases are a software/device issue that can be handled on the phone.
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After contacting us at info@vlulateral.com, the BluLateral team will contact you via email to determine the next steps for your warranty request. Once your issue is determined to be a hardware problem, our team will enter your request into the warranty process, and repair and return or replace the unit to you promptly.
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We stand behind the product completely and feel that a 12-month warranty will give you immense peace of mind when using your BluTapp Stones.
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In most cases your repaired unit will ship back to you within three business days after it is received.
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For returns, the devices must be returned undamaged or un-tampered with to receive a full refund of the retail cost.
Please Return To
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BluLateral
109 Michigan St NW
Suite 406
Grand Rapids, MI
49503